Cubby Privacy Policy
At Bonsai Apps LLC ("Cubby," "we," "our," or "us"), your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use the Cubby mobile application ("App"), our website, and any related services (collectively, the "Services"). Please read it carefully to understand your rights.
1. Who We Are
Cubby is a relationship-focused app owned and operated by Bonsai Apps LLC, a company registered in California, United States. If you have any questions or concerns about your privacy or this Policy, you can reach us at hello@ourcubby.com.
2. Information We Collect
When you use Cubby, we may collect personal data that you provide directly, such as your name, email address, profile photo, and any relationship-related details you choose to share. This includes your responses to prompts, check-ins, reflections, and interactions with your partner through the app. We may also collect data about your device (such as type, operating system, and IP address), your approximate location based on your IP, and app usage patterns including which features you use and how often. If you subscribe via an app store, we receive confirmation of payment but do not have access to full payment details. If you reach out to our support team, we retain the messages and contact information you provide. Optional information like relationship milestones or demographics may be submitted to personalize your experience.
3. Why We Collect Your Data
We collect and use your data for several reasons. Primarily, it allows us to provide and improve our Services—for example, pairing you with your partner, saving your progress, and tailoring prompts and features to your experience. We may also use your information to send essential updates, respond to support inquiries, analyze app usage to improve features, and ensure security. Some uses are based on fulfilling our contract with you, others are based on our legitimate interests, and some require your explicit consent (like for marketing). You can withdraw your consent at any time by adjusting your settings or contacting us.
4. How Your Data Is Used
We use your personal data to personalize and deliver the core functions of Cubby, such as syncing activities with your partner, tracking your growth, and customizing your experience. We also use it to maintain app performance, fix bugs, send occasional updates or reminders, and deliver customer support. We do not sell your personal data or use your reflections or conversations for targeted advertising.
5. When We Share Data
We never sell your personal information. However, we may share your data with trusted third-party service providers who assist us in operating the app—for example, hosting, analytics, support, and payment platforms. We also may disclose information if required by law, to enforce our terms, or in the event of a company reorganization or sale. In all cases, we only share what's necessary and require partners to protect your data in accordance with legal standards.
6. Cookies and Tracking Technologies
We may use cookies, device identifiers, and similar technologies to support core functions, track app performance, and understand how users interact with Cubby. These tools help us improve our Services, fix issues, and enhance your experience. You can manage your tracking preferences via your device or browser settings.
7. Data Retention
We retain your personal information only as long as needed to provide the Services and fulfill the purposes described in this Policy. If you delete your account, we will delete or anonymize your data within 90 days unless we are legally required to keep it longer. Data collected for analytics may be retained in aggregated, non-identifiable form.
8. How We Protect Your Data
We take data security seriously and use industry-standard measures to protect your personal information. This includes encrypting data in transit and at rest, limiting access to sensitive information, and implementing safeguards to prevent unauthorized access. While no system is perfectly secure, we are committed to maintaining best practices and improving over time.
9. Your Privacy Rights
Depending on where you live, you may have legal rights related to your personal data. These may include the right to access, correct, delete, or transfer your data; to object to or restrict how it's used; and to withdraw any consent you've given. To exercise your rights, you can contact us at hello@ourcubby.com.
10. Children's Privacy
Cubby is intended for users aged 13 and older. We do not knowingly collect data from children under 13. If we learn that a child under 13 has provided us with personal information, we will delete it promptly.
11. International Data Transfers
Your information may be processed and stored in the United States or other countries where we or our service providers operate. We use appropriate safeguards—such as contractual clauses—to protect your data when transferred internationally, in compliance with applicable laws.
12. U.S. State Privacy Rights
Residents of California, Colorado, Connecticut, Utah, and Virginia may have additional rights under state laws. These include rights to know, access, delete, and correct your data, as well as to opt out of the sale or sharing of personal information. Cubby does not sell or share your data in the way those laws define. To exercise your rights, email hello@ourcubby.com.
13. Policy Updates
We may occasionally update this Privacy Policy to reflect changes in the law or in our practices. When we do, we'll notify you by email or within the app. Continued use of Cubby after updates means you accept the revised terms.
14. Contact Us
If you have any questions, feedback, or concerns about this Privacy Policy, please contact us at:
📧 hello@ourcubby.com
Thank you for choosing Cubby. We're grateful to be part of your journey.